About Research Education Ambassadors
Small Business Guide · Free Resource

Take your business online.

A practical, no-fluff playbook for getting your small business set up online — accounts, website, payments, search, ads, social, and analytics.

Start Here

Going digital used to be optional. Now it's how customers find you, pay you, and review you. The good news: most of what you need is free or low-cost and takes a weekend to set up.

This guide walks through the seven essentials in the order most owners need them. Tap any chapter to expand the steps and recommended tools.

01
Accounts & Security

Before anything else, lock down a clean set of business accounts and protect them. This avoids mixing personal data and keeps you compliant.

1
Get an EIN (Employer ID Number) for free at IRS.gov — required to open a business bank account.
2
Open a dedicated business bank account and credit card. Never mix personal and business funds.
3
Create a business email on a custom domain (e.g., hello@yourshop.com) — looks more professional than a free address.
4
Turn on two-factor authentication on every account and use a password manager (1Password, Bitwarden).
Don't skip: A business address and phone number through Google Voice keeps your personal contacts private.
02
Your Website

A website is your 24/7 storefront. It doesn't need to be fancy — it needs to load fast, work on phones, and tell people what you sell and how to reach you.

1
Buy a domain name (Namecheap, Cloudflare, Google Domains) — usually $10–$15/year.
2
Pick a builder that fits your budget and needs (see recommendations below).
3
Cover the essentials: About, Services/Products, Contact, and Reviews/Testimonials.
4
Make sure it's mobile-friendly — over 60% of traffic to small business sites is on phones.
🟦Squarespace
Polished templates · easiest for beginners · ~$16/mo
🛒Shopify
Best for e-commerce · built-in payments · ~$29/mo
🟪Wix
Drag-and-drop · free tier · paid from $16/mo
🌐WordPress
Most flexible · learning curve · hosting from $5/mo
03
Payments & E-Commerce

Accepting digital payments is non-negotiable today. The right processor depends on whether you sell in person, online, or both.

Square
In-person + online · 2.6% + 10¢ in person · free POS app
💳Stripe
Best for online · 2.9% + 30¢ · developer-friendly
🅿️PayPal
Trusted by buyers · 2.99% + fixed fee · easy invoicing
📱Venmo Business
Casual / personal-feel · 1.9% + 10¢ · free to set up
Heads up: Compare fees on YOUR average transaction size. A 2.9% rate on a $5 sale costs the same as a $50 sale in flat fees.
04
Google Business & Maps

A free Google Business Profile is the single highest-ROI thing most local businesses can do. It controls how you appear in Search and Maps.

1
Claim your listing at google.com/business — verify by postcard or phone.
2
Add hours, phone, address, website, and at least 10 quality photos.
3
Ask happy customers to leave Google reviews — businesses with 50+ reviews get 4× more clicks.
4
Post weekly updates (specials, events, news). Profiles that post regularly rank higher.
05
Digital Advertising

Paid ads are powerful — and easy to waste money on. Start small ($5–$10/day), measure results, then scale what works.

🔍Google Ads
High-intent search traffic · pay per click · best for service businesses
📷Meta Ads
Facebook + Instagram · great targeting · best for visual brands
🎵TikTok Ads
Younger audiences · creative-first · viral potential
💼LinkedIn Ads
B2B only · expensive clicks · precise job targeting
Rule of thumb: Test for 2 weeks before judging an ad. Pause anything with cost-per-result above your acceptable cost-per-customer.
06
Social Media Presence

You don't need to be on every platform. Pick 1–2 where your customers actually spend time, then post consistently.

1
Choose your platform based on customer demographics — Instagram & TikTok for younger, Facebook for older, LinkedIn for B2B.
2
Post 2–3 times per week minimum. Mix promotional content with helpful tips and behind-the-scenes.
3
Use a scheduling tool (Buffer, Later, Hootsuite) to batch a week of posts in one sitting.
4
Engage — respond to every comment and DM. Algorithms reward conversation.
07
Analytics & Tracking

If you don't measure, you can't improve. Free analytics tools tell you what's working and what's wasting time.

📊Google Analytics 4
Free · website traffic, sources, conversions
🔍Google Search Console
Free · what people search to find you
📈Meta Business Suite
Free · Facebook + Instagram performance
🔥Hotjar
Free tier · heatmaps + session recordings
Track these 4 numbers weekly: Website visitors, conversion rate, cost per customer, and revenue per channel.
Educational guidance only — not personalized business advice. Tool prices and features change. Always verify current pricing on each provider's website. FinMango · 501(c)(3) · finmango.org